Privacy policy

Privacy Policy & Ethical Trading Policies

Discover CCMU Trading SA dedication to fair trading practices and responsible sourcing of our products.

CCMU Trading SA is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored responsibly. This Privacy Policy explains how CCMU Trading SA collects, uses, shares, and protects your data when you visit or make a purchase on its website. CCMU Trading SA's Privacy Policy complies with Google Merchant Center requirements, the Protection of Personal Information Act (POPIA) of South Africa and global e-commerce best practices.

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

You voluntarily provide your personal information when you:

  • Place an order
  • Create an account
  • Contact us via email, phone, or WhatsApp
  • Submit website forms

This includes:

  • Personal & Company details
  • Phone number
  • Email address
  • Billing and delivery addresses
  • Payment method details

1.2 Automatically Collected Information

Collected via cookies, analytics tools, and server logs:

  • IP address
  • Device information
  • Browser type
  • Pages viewed and time spent
  • Referring URLs
  • Shopping behaviour

1.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. By continuing to use our website, you consent to our use of cookies in accordance with this policy. You may disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website. We use the following types of cookies:

  • Essential cookies — required for the website to function (e.g., shopping cart, checkout)
  • Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies — used to deliver relevant advertisements (e.g., Google Ads)

2. How We Use Your Information

CCMU Trading SA uses personal data for purposes that include:

2.1 Order Processing & Fulfilment

  • Processing payments
  • Delivery and dispatch
  • Order updates and notifications

2.2 Customer Support

  • Responding to enquiries
  • Warranty and product support
  • Returns and refund processing

2.3 Legal & Compliance

  • Fraud prevention
  • POPIA compliance
  • Google Merchant Center policy compliance

3. How We Share Your Information

We do not sell your personal information. We only share data with trusted third-party service providers when necessary to operate our business, including:

  • Shopify — our e-commerce platform that hosts our store and processes orders
  • Payment gateway providers — to securely process your payments
  • Delivery agents — to fulfil and ship your orders
  • Google — for analytics and advertising services (Google Analytics, Google Ads, Google Merchant Center)

3.1 Legal Authorities 

Where required by law, court order, or anti-fraud protection. All partners are required to comply with POPIA and maintain data confidentiality.

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

  • Order and transaction records — retained for a minimum of 5 years for tax and legal compliance
  • Customer account data — retained for as long as your account is active, or up to 3 years after your last interaction
  • Marketing data — retained until you opt out or withdraw consent

Once data is no longer required, it is securely deleted or anonymised.

5. Data Protection & Security

We implement strict administrative, technical, and physical safeguards to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Anti-fraud monitoring
  • Restricted employee data access
  • Regular security audits

Despite these measures, no online system is 100% secure. However, we take all reasonable steps to protect your personal information.

6. Your Rights Under POPIA

You have the right to:

  • Access your information
  • Correct inaccurate data
  • Request deletion where legally permissible
  • Object to processing
  • Opt-out of marketing
  • Request details on how your data is used

To exercise your rights, email us at: [INSERT EMAIL ADDRESS]

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.